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Privacy Policy

The staff at Concierge Doctor respects the privacy of our patients as well as our website users. In case, you feel your concerns aren’t being met here, kindly contact us by email or phone and we will get back to you as soon as possible.

Privacy Policy Principles

Concierge Doctor strives to make our users’ online experience worthwhile and therefore use overall demographic data to improve site functionality and enhance services. We guarantee that the demographic trends will not lead to an individual’s personal information. On extremely rare cases, will Concierge Doctor contact registered users through email to ask about their interest in potential new web services.

Information Collection & Use

If you wish to use our services, then we might require some information from you to identify you as an individual. Information collected from you can include but is not particularly limited to: (1) your name and contact details such as phone number, homes address, email address and your login and password; (2) demographic information (which includes date of birth, post code and gender; (3) payment information (credit or debit card details); (4) health and medical information (such as your past and current medical history, current and past medications, allergies and social habits, Private/NHS GP you are registered with). In case, you wish to communicate with us through e-mail or letter then any information collected through those channels will be treated as personal information.

We don’t use or disclose your personal information until we have an approval from you and we request this through a separate disclosure document when you register with us. We might also collect certain information through accessing the location of your mobile, tablet or computer device which is important for booking of the appointment. The mobile application makes use of certain functionality and services provided by third parties that allow Concierge Doctor to include maps, geocoding, places and other content from Google, Inc. and the use of the Geo-location services, you are in agree to be bound to Googles Terms of use

Concierge Doctor refrains from commercially selling, sharing and renting any customer email addresses or personal information to others in ways that are otherwise stated in the policy. However, we might disclose personal information if we feel the need to protect our rights or if illegal activities are being conducted otherwise.

How We Might Use Your Personal Information

Our third-party collaborations and we might use your personal information to:

How Personal Information Can Be Disclosed

Your personal information can be disclosed to:

Non-Personal Information We Might Gather

Non-personal information includes any details that don’t disclose your true identity. The types of Non-Personal information that we gather have been described under the section ‘How We Gather Non-Personal Information.

How We Gather Non-Personal Information

We might collect your non-personal information through:

How We Use & Disclose Your Non-Personal Information

Non-Personal information doesn’t personally identify you therefore, we might use and disclose your Non-Personal information for a number of purposes. In certain situations, we might combine your personal and non-personal information. This combined information will be treated as personal information and we adhere to strict compliance measures when it comes to protecting your personal information.

Third parties

We manage and place several third-party ads on our website however, once you click on those ads our privacy policy no longer protects you. Once you leave our website by clicking on third-party ads, you will have to access that particular advertiser’s privacy policy to see how personal information is managed on that specific website. You can rest assured that other third-party companies or advertisers will not have access to our information gathering technology or cookies.

Security

When it comes to safeguarding your personal information, we comply with strict compliance guidelines along with necessary physical, administrative and technical measures. However, despite our continuous efforts to protect your personal information, any data transmitted over the internet isn’t 100% secure therefore, we cannot promise that our website won’t be a victim of potential security breaches.

At any point of interaction with us, if you feel that your personal information is no longer secure; kindly let us know immediately by following the steps mentioned in the ‘Contacting Us’ section below.

What Choices do You Have Regarding the Collection & use of Your Personal Information

You have the opportunity to exercise your opt-out choices regarding the personal information you have provided us under this privacy policy. However, keep in mind that your opt-out choices might not apply on circumstances where (a) you have simultaneously requested for information from our website; (b) we use your personal information for ‘Operational Purposes’ or (c) we collect your personal information under any of the clause above.

If you decline to use your opt-out choices at the time of registration of initial login, it will take up to 90 days to come in effect if you modify your preferences afterwards. If you no longer wish to receive marketing-related emails based on your personal information, then our systems might need time to update your request because it most likely that information being shared might already be under process. Therefore, it is likely that you might continue to receive marketing-related emails even after exercising your opt-out choices, as it will take up to 90 days to process your requests.

How to Access or Update Your Personal Information

If you wish to access your personal information for updating or reviewing it, you may do so by simply logging into your account. We strive to comply with all your update requests as soon as possible. However, when it comes to third parties with whom we have shared your personal information, we are not responsible for any changes in their databases. Apart from this, you have all the rights to modify, update your personal and health information whenever you wish and we will ensure that we fulfil your request as soon as possible.

Children

We are dedicated to safeguarding the privacy of children. It is not our purpose to attract children under the age of 18 and we make sure not to collect personal information from anyone that we believe is under the age of 18. In case we receive any information from a person that is under the age of 18, we will only use it for communicating with him/her directly to inform them they cannot use our services. After informing the individual, we will automatically delete all information from our servers. However, parents or guardians can access our services on behalf of their children and take complete responsibility of providing accurate information at the time of registration.

What Controls We Have Over Your Personal Information

As a registered user of our services, you have the legal right to modify or change your username by accessing your account. Upon receiving your request, we will try our best to delete the personal information on your profile however, while doing so we might be inclined to retain some information by law for security purposes. We might not delete your medical history upon termination of your account for future purposes.

Contacting Us

If you have any questions or concerns regarding our privacy policy, feel free to contact us at 0844 2472479 or emailĀ support@conciergedoctor.co.uk.

Please keep in mind that email communications are not always safe therefore, we would highly recommend you to refrain from sharing health information, credit card details or any other sensitive information when contacting us via email.