The staff at Concierge Doctor respects the privacy of our patients as well as our website users. In case, you feel your concerns aren’t being met here, kindly contact us by email or phone and we will get back to you as soon as possible.
Any information provided by users through our website and mobile app, whether through a survey, email or registration form, will be strictly used only by Concierge Doctor or third parties that are in collaboration with Concierge Doctor.
We guarantee to use your personal information only for the specific reason for which you have submitted it, for instance booking an appointment.
The protection of our patients and website users’ personal information is our top priority. That’s why we use encryption methods through SSL technology and passwords to safeguard information.
We will generally send emails only for the information requested by you or a confirmation of information that you provided.
Concierge Doctor strives to make our users’ online experience worthwhile and therefore use overall demographic data to improve site functionality and enhance services. We guarantee that the demographic trends will not lead to an individual’s personal information. On extremely rare cases, will Concierge Doctor contact registered users through email to ask about their interest in potential new web services.
Information Collection & Use
If you wish to use our services, then we might require some information from you to identify you as an individual. Information collected from you can include but is not particularly limited to: (1) your name and contact details such as phone number, homes address, email address and your login and password; (2) demographic information (which includes date of birth, post code and gender; (3) payment information (credit or debit card details); (4) health and medical information (such as your past and current medical history, current and past medications, allergies and social habits, Private/NHS GP you are registered with). In case, you wish to communicate with us through e-mail or letter then any information collected through those channels will be treated as personal information.
Concierge Doctor refrains from commercially selling, sharing and renting any customer email addresses or personal information to others in ways that are otherwise stated in the policy. However, we might disclose personal information if we feel the need to protect our rights or if illegal activities are being conducted otherwise.
How We Might Use Your Personal Information
Our third-party collaborations and we might use your personal information to:
Answer home call enquiries for transportation or other medical requests that involve the use of your contact details such as establishing a telephone conference;
Convey to you necessary administrative information such as changes regarding our terms, condition and privacy policies;
Provide services regarding the scheduling of house call appointments. This can include but is not limited to: appointment confirmations, communicate your health status to our professional doctors, acquire or facilitate payments for appointments or house call attendance by our doctors and send you payment receipts;
Obtain confirmation of the services that you requested and if they were provided to you by our on-call doctors;
Send you details regarding certain medical tests or other medical-oriented services tailored specifically to you;
Enhance business purposes such as data analysis, quality assessment, creating new products, audits, improving our services, judging the competence and qualification of our healthcare professionals.
How Personal Information Can Be Disclosed
Your personal information can be disclosed to:
Third parties performing services for Concierge Doctor, to allow them to send marketing messages related to their products and services.
Healthcare professionals regarding your health status and in case of emergencies;
Service providers such as the transportation company that will answer to your house calls;
Affiliates for marketing purposes of their products and services;
A third party merger or acquisition, which will result in sales, transfer, liquidation, joint venture or other disposition of any aspect of our business.
Non-Personal Information We Might Gather
Non-personal information includes any details that don’t disclose your true identity. The types of Non-Personal information that we gather have been described under the section ‘How We Gather Non-Personal Information.
How We Gather Non-Personal Information
We might collect your non-personal information through:
Audio/Video teleconference consultation: We might collect information such as age, personal interests or medical related details during telephonic communications and other mediums that might be associated with personally identifiable information. Telephonic conversations might also be recorded for maintaining or improving our quality of service so that we can better cater to your individual needs.
Website/Cookies: We might track your web activities in order to provide a better user experience. To enhance our website features and usability we might collect information through cookies and web beacons. This helps in displaying certain pieces of information judging your personal interests and web activities along with analysing traffic patterns on our website. We might also use technical HTML methods to ensure whether you are accessing our emails or not.
Advertisements: We might manage and display third-party ads on our website and collect information when you move your cursor or click on the displayed banner advertisements.
Your Device: Particular information is gathered automatically via your device such as the browser name, the operating system you use to access our website, the internet provider utilised and other technical information. We use this information to improve our web user experience so that you can continue browsing our website with ease.
How We Use & Disclose Your Non-Personal Information
Non-Personal information doesn’t personally identify you therefore, we might use and disclose your Non-Personal information for a number of purposes. In certain situations, we might combine your personal and non-personal information. This combined information will be treated as personal information and we adhere to strict compliance measures when it comes to protecting your personal information.
When it comes to safeguarding your personal information, we comply with strict compliance guidelines along with necessary physical, administrative and technical measures. However, despite our continuous efforts to protect your personal information, any data transmitted over the internet isn’t 100% secure therefore, we cannot promise that our website won’t be a victim of potential security breaches.
At any point of interaction with us, if you feel that your personal information is no longer secure; kindly let us know immediately by following the steps mentioned in the ‘Contacting Us’ section below.
What Choices do You Have Regarding the Collection & use of Your Personal Information
If you decline to use your opt-out choices at the time of registration of initial login, it will take up to 90 days to come in effect if you modify your preferences afterwards. If you no longer wish to receive marketing-related emails based on your personal information, then our systems might need time to update your request because it most likely that information being shared might already be under process. Therefore, it is likely that you might continue to receive marketing-related emails even after exercising your opt-out choices, as it will take up to 90 days to process your requests.
How to Access or Update Your Personal Information
If you wish to access your personal information for updating or reviewing it, you may do so by simply logging into your account. We strive to comply with all your update requests as soon as possible. However, when it comes to third parties with whom we have shared your personal information, we are not responsible for any changes in their databases. Apart from this, you have all the rights to modify, update your personal and health information whenever you wish and we will ensure that we fulfil your request as soon as possible.
We are dedicated to safeguarding the privacy of children. It is not our purpose to attract children under the age of 18 and we make sure not to collect personal information from anyone that we believe is under the age of 18. In case we receive any information from a person that is under the age of 18, we will only use it for communicating with him/her directly to inform them they cannot use our services. After informing the individual, we will automatically delete all information from our servers. However, parents or guardians can access our services on behalf of their children and take complete responsibility of providing accurate information at the time of registration.
What Controls We Have Over Your Personal Information
As a registered user of our services, you have the legal right to modify or change your username by accessing your account. Upon receiving your request, we will try our best to delete the personal information on your profile however, while doing so we might be inclined to retain some information by law for security purposes. We might not delete your medical history upon termination of your account for future purposes.
Please keep in mind that email communications are not always safe therefore, we would highly recommend you to refrain from sharing health information, credit card details or any other sensitive information when contacting us via email.