Concierge Doctor – CD247 is an interactive mobile application (the “Mobile Application”). The use of the application and our website at https://www.conciergedoctor.co.uk (collectively, the “Site”) as well as its subsidiaries and affiliated companies (collectively, “CD247”) is governed by the terms and conditions mentioned within this agreement. Our services might be accessible to people around the world however, we currently cater to customers within the UK. Although this might not be the most exciting page of the website, nevertheless it is important that you carefully read this document before using this site and our services.
Please do not use the Services or this site for your emergency medical needs. In the event of a medical emergency, please call 999,112 or attend your nearest Accident & Emergency Department (A&E) immediately.
General Terms & Conditions
The internet is an ever-changing medium. It doesn’t remain static, which is why we might find the need to make certain modifications or exceptions regarding certain internet issues so that we can better safeguard your interests in the best possible way. In the case of any changes, we will post the renewed Terms and Conditions on our website and mobile application mentioning the ‘Last Revised Date’ upon which the changes were made. You accept to read our Terms and Conditions agreement every time you wish to access or use our services so that you remain aware of any alterations regarding the agreement. If you continue to use our services even after posting the modifications, this means that you accept the terms of this revised agreement.
What Services Do We Provide?
Concierge Doctor – CD247 is a private on-demand doctor service equipped to provide you with telephone and face-to-face consultations and treatment for common medical conditions by facilitating the connection between you and nearby healthcare professionals through the use of the Mobile Application.
How to Use Our Services
To begin with, you will need to download our Concierge Doctor – CD247 app and sign up as a user. When signing up, you agree to provide absolute true information about yourself or any additional family members you wish to sign up, for example name, date of birth, credit card details and address. We might also require information regarding your insurance company in the future. Once you have successfully signed up with us, we will proceed by providing you with a personal account that can be accessed by your selected password and a four digit secure pin.
In order to be applicable and eligible to use our services independently, you need to be 18 years of age or older and reside within the jurisdiction of our services. If you are restricted due to age, jurisdiction or inability to bind into contracts with us then you will be required not to use our services independently and abide by the terms and conditions enlisted in this agreement. Parents and guardians are able to register and add as family members those less than 18 years of age within their own profile in the mobile application. By entering into this contract, you agree that you are of legal age and within the mentioned jurisdictions.
Our Concierge Doctor – CD247 mobile application enables you to send requests for an Instant Visit or Instant Call for non-emergency consultation services to a health care professional from the comfort of your home, office or hotel.
Medical records obtained for any patient of any age or gender during registration or post telephone or in person consultation are stored securely. Your medical health record is secured with a four-digit pin on the mobile application.
The healthcare professionals that Concierge Doctor – CD247 connects you with are not employees of Concierge Doctor -CD247. Concierge Doctor – CD247 is not a healthcare provider and is not involved in your diagnosis and/or medical treatment. By signing up with Concierge Doctor – CD247 you are not entering into a doctor patient relationship with CD247 although you may be entering into this with the healthcare professional that Concierge Doctor – CD247 connects you with. Concierge Doctor – CD247 provides a platform in which you as a patient are able to connect with a nearby healthcare professional. Connecting with these on-call medical providers allows diagnosis and delivery of medical treatment over telephone and face-to-face consultations. You understand that all interactions with healthcare professionals are made and solely between you and the healthcare professional at Concierge Doctor – CD247. Concierge Doctor – CD247 shall have no involvement in, nor responsibility for such interactions apart from making the initial connection. By agreeing to use this service you are in agreement by not holding Concierge Doctor – CD247 liable in any way for the interaction or the outcome arising between you and the healthcare professional, including any claims relating to professional negligence or substandard treatment provided by the healthcare professional.
These healthcare professionals undergo thorough background checks to ensure;
a) They are currently in good standing with the General Medical Council
b) Not involved, nor have been involved, or party to a professional negligence case(s).
c) They have no criminal activity – not convicted of relevant or significant crime or activity.
Healthcare professionals reserve the right to prescribe medication at their professional discretion. You understand that there is no guarantee that a prescription, specific treatment or therapy will be provided. Healthcare professionals will abide by state regulations, royal colleges and nice guidelines where applicable and medical ethics requirements that have been established. Healthcare professionals can and have the right to refuse to provide services if they feel that there is a potential to misuse our services or if in any way they feel threatened or compromised.
You acknowledge and agree that clinical advice and management provided by the healthcare professional to you is at your own risk and that any claims that you may have in respect to the service you received from them is the liability of the relative healthcare professional and not Concierge Doctor – CD247.
There is no charge to register with us or download the Application on your mobile device. You are charged only when you actually use the Services by scheduling a consultation with a health care professional.
Each service within the app has its own allocated fee. The consultation fee stated at the time of booking is the amount that you will be charged, this includes a consultation, examination and written prescription where required. The standard consultation fee may vary according to the time of the consultation, i.e. day charge (0800 – 2200) or night charge (2200-0800) and public holidays. The rates that apply for the telephone or in-person medical consultation services provided by the health care professionals can be found on our website and through the Mobile Application.
There are additional charges for medications dispensed or administered during the consultation, further investigations and provision of documents including referrals, sick notes and fitness to travel notes. The health professional will discuss and confirm these with you at the time of consultation.
Concierge Doctor – CD247 reserves the right to determine the fee structure for all services provided. Concierge Doctor – CD247 makes every effort to ensure that the published pricing on the website and Mobile Application is consistent, we make no guarantee that this is the case and it is your own responsibility to remain informed about the current rates for the medical services made available through the Application.
Usage of the Service requires a valid debit or credit card, and all the billing will automatically be performed by Concierge Doctor – CD247 on behalf of the Doctors, per the total services rendered and accepted according to the standard-pricing guides. Charges on your debit or credit card will appear to be from “Concierge Doctor”.
We reserve the right to introduce a fee in the future for downloading the Application as registering with us. If we decide to introduce such a fee, we will inform you accordingly and allow you to either continue or terminate your account.
Concierge Doctor – CD247 shall, on behalf of the health care professional, charge you for the medical services provided to you by that health care professional. You agree that you will pay for all medical services you receive from the health care professional, and that Concierge Doctor – CD247 may charge your credit or debit card account, as provided by you when making the booking for the Services. You are responsible for the timely payment of all fees and for providing Concierge Doctor – CD247 with a valid credit card account for payment of all fees at all times.
We use a third party payment processor to route all credit card payments. We are not responsible for any errors made by the third party payment processor nor your credit or debit card issuer. Therefore, it is highly recommended to review their terms and conditions to be aware of any claims and compensations in the event of any loss or damage suffered.
In case, you fail to make the full payment of services rendered to you, we reserve the right to charge penalty fees on the overdue amount.
We are not responsible for arranging insurance claims on your behalf regarding our services. You will have to contact your insurance company to clarify whether the specific services rendered by us comes under your insurance policy or not. You are responsible for the full applicable fee for the use of our services, which is paid upfront, regardless of the reimbursement amount provided from your health insurer. However we will provide you with a thorough consultation note together with an invoice for all services provided, for you to be able to pursue the claim yourself.
You can cancel your visiting appointment at any time. If you wish to cancel your appointment a full refund will be provided if the health care professional is yet to accept the appointment.
Once you have confirmed your visiting appointment booking and a healthcare professional has accepted, a cancellation charge of 50% of the booking fee will apply if you cancel the appointment more than 5 minutes after booking.
For telephone consultations, you can cancel the appointment at any time prior to the healthcare professional calling you. You will be provided with a 100% refund.
If you are unavailable or not contactable, the healthcare professional will attempt to contact you on three occasions, you will receive missed call notifications. On the third missed call, it will be considered that you were not available for the call and a 100% charge of the booking fee will be applied.
Once you have received medical services from a healthcare professional, you will not be able to cancel your appointment (as the service has already been provided). Full fees are required and are non refundable. This no refund policy will apply at all times irrespective of your or our decision to terminate the provision of the service provided, this includes any disruption caused to the service either planned, intentional, unintentional, accidental or for any reason whatsoever.
You are not liable for any charges or fees if the healthcare professional declines your appointment request.
You will be entitled to a full 100% refund if the healthcare professional cancels your appointment. Concierge Doctor -CD247 will make every effort to reschedule your appointment or assign another healthcare professional where appropriate prior to cancelling your appointment.
In the event of over payment or excess charge made to your account, please contact the support team using the contact details which are available below, on the website and on the Mobile Application. Concierge Doctor – CD247 will investigate the charge and provide a refund where applicable within 14days of your notification.
Your Rights Regarding Our Services
By signing up with us, you agree to provide information that is complete and absolutely accurate. You accept and admit that we have a right and duty to verify the information that you have provided us and to restrict access and use of our services in the event of any non-compliant behaviour. It is your responsibility to ensure the device that you are using to access our website and our mobile application is compliant to our terms.
You agree to the following conditions, if you wish to access or use our services:
You will access or use our services only for personal purposes and not as an attempt to resell our services to any third party.
You will not copy, modify or distribute our website or mobile application content to any third party for selling purposes.
You will refrain from using any content or communication mediums that will violate or infringe the rights of any party.
You will not access or use our services to harm, violate or break any local or international laws.
You will not use our services as a medium to dispense unsolicited material or advertising to third parties.
You will not imitate another person
You abstain from any cyber criminal activities that might cause damage to the company, customers and services.
You will obey to all third party terms of an agreement that are applicable while accessing or using our services.
You will make sure that no unauthorised person will have access to your personal account, which will result in compromising your personal information.
You will contact us immediately if you suspect your account has been compromised.
You agree to provide any type of proof of identity we request of you.
Inappropriate behaviour will not be tolerated; swearing, threatening or abusive behaviour, verbal or physical abuse, drunkenness or inappropriate advances to our staff and the on-call-team.
If you fail to comply with any of the above clauses then we reserve the right to terminate your access and use of our services instantly. If required further action will be taken with the official services.
If you wish to create a hyperlink of our website, you may do so as long as you don’t declare or entail any sponsorship of your website or services by our services or by us. However, in order to link any of our website or mobile application content or display our services on any other website, you will require our written permission prior to doing so.
LIMITATION OF OUR LIABILITY
Use of, or inability to use, our site; or
Use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
Loss of profits, sales, business, or revenue;
Loss of anticipated savings;
Loss of business opportunity, goodwill or reputation; or
Any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site and mobile application for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or mobile application to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
We might offer lists of services and information that are suitable to your instructions. However, such information doesn’t represent a recommendation by us nor does it structure any part of the contract made with a third party dealer in connection to your instructions. We are not responsible for any loss or damage incurred by any services offered by third party suppliers. While offering you third party services, we in no way claim, guarantee or warranty the quality, dependability or assurance of any third party services and any claims or compensations for any loss and damage should be addressed directly to the third party suppliers. We offer services for personal use and not commercial use such as reselling our services. We are not responsible for any loss or damage suffered due to re-sale purposes. Our maximum liability to you in the event of us breaching our terms and conditions is limited to the value of the order of that particular service.
Intellectual Property Ownership
We respect the intellectual property ownerships of other and expect that you do the same too. We reserve the right to end all access and privileges of individuals who continually try to infringe or harm our copyrights. If you copy or distribute our website or mobile application content to other similar services then we have the right to press legal charges against you and claim compensation against the loss and damages you have caused our establishment. Patients are strictly indicated to not use the company’s intellectual property as a means of re-selling or business purposes. We don’t provide any licenses to sell our company’s materials or otherwise.
This website or the mobile application does not offer medical assistance, professional diagnosis, recommendations or opinions regarding the services you select in whatsoever way. The purpose of this information is to provide customers with information regarding the services we offer. If you wish to seek medical assistance or guidance regarding our services then you should visit, call or email us accordingly.
We do not expect you to rely on information displayed on this website for any medical advice or professional diagnosis. It is always best to visit or ask a healthcare professional about the best course of action. If you seem confused about any information on our website or mobile application, feel free to speak to our support team who will be in a better position to explain things to you. Because medical information evolves over time, the details mentioned on our websites about our services should not be considered as current, correct or complete. We reserve the right to update and change any information therefore; relying on such information for medical treatment should be down solely at your own risk.
You accept to indemnify and hold harmless Concierge Doctor – CD247 services, affiliates, respective directors, shareholders, managers, employees, representatives, agents and licensors from any losses, damages or attorney fees incurred due to your use of our services. This might be a result of the violation of this agreement either by you or by someone else who is using your account or violation of any rights of another. We keep the right to have power over the defence of any claim for which we are at liberty to indemnify under this section. In such situations, you accept to offer your complete cooperation when requested by us.
Modifications or Discontinuation of Services
We reserve the right to modify, update, issue upgraded versions of the mobile application or discontinue services from time to time temporarily or permanently, with or without any notice. By reviewing this agreement, you consent to such automatic upgrading on your computer, mobile or tablet device. You also accept that we are not responsible for any losses or damages caused by any modification or discontinuation of services.
This agreement represents the complete agreement between you and us concerning the subject matter enclosed in this agreement and surpasses all prior and contemporaneous proposals, agreements, communications associated to that subject matter. This agreement is available for your personal use and should not be handed over to anyone else. If any condition of this agreement is found to be void, illegal for any reason unenforceable, then that condition will be considered severable from this agreement and shall have no effect on other conditions entailed in this agreement. We have not compiled this agreement for the benefit of any third party supplier or creation of any third party beneficiaries.
You accept that despite any statute or law to the contrary, any claims that you may wish to instigate against the use of our services or this agreement should be reported by you within one year after which all claims will be forever banned.
If for any reason you are dissatisfied with any aspect of the service provided by the healthcare professional or otherwise then please contact our support team who endeavour to resolve all issues. Please also see our complaints policy should you wish to make an official compliant.
Any communication, inclusive of comments, questions, suggestions, posts or related materials to CD247 by letter, email, telephone or otherwise (collectively, “Feedback”) will be treated as non-confidential and non-proprietary. You hereby assign all rights, interest and title for any ideas, know how, concepts, technique or other intellectual property contained in the feedback and Concierge Doctor – CD247 is free to use these without any attribution or compensation to you. You accept and agree that Concierge Doctor – CD247 is under no obligation to use, display, distribute or reproduce any such ideas, know how, concepts or techniques contained in the feedback. You have no right to compel such use.
Breach of Terms
You acknowledge and agree that your access to our Site, Mobile application, Materials and any aspect of our service is subject to your compliance with these terms at all times. If you breach any provision set out in these terms we reserve the right to end all access and privileges to you in our sole discretion. A breach or threatened breach in any aspect of these terms which may result in injury to Concierge Doctor – CD247, our business or reputation entitles Concierge Doctor – CD247 to seek legal proceedings to obtain any and all remedies and relief including without limitation equitable relief, by injunction if required, available by law.
If you have any questions about these Terms or otherwise need to contact Concierge Doctor – CD247 for any reason, please contact us on firstname.lastname@example.org